Google Apps helps CustomMade operate at the speed of small business

Posted by Mike Salguero, CEO and Co-Founder of CustomMade

Editor's note: Today's guest blogger is Mike Salguero, CEO and Co-Founder of CustomMade, an online platform for buying custom goods from local Makers. See what other organizations that have gone Google have to say.

CustomMade is built on quality craftsmanship. We’re an online marketplace that matches our customers with a network of nearly 11,000 of the world’s best craftspeople - we call them Makers - to give them access to high-quality, custom-made goods. My co-founder, Seth Rosen, and I started CustomMade because we love working directly with Makers to build things that matter to people. We’ve been able to make it successful because we have tools that let us maintain the high metabolism that small companies require.

We started in 2009 as a two-person company working out of my one-bedroom apartment, and by being nimble and operating quickly, we’ve grown to 45 full-time employees working out of our headquarters in Cambridge, Massachusetts. Google Apps for Business is the agility engine that helped us get there. It’s been the backbone of our communication and collaboration, letting us focus on getting work done rather than how we get it done - a crucial distinction for a small business.

Google Apps helps us smooth out the rough edges of running a small business, like onboarding employees. Teaching new hires about the business and culture is inherently difficult, but since most of our hires use Gmail on a daily basis, we don’t have to spend as much time teaching them how to use our technology. By giving them the tools they’re already familiar with, they’re able to adapt quickly and jump right into their jobs without worrying about how to set up a meeting with Calendar or share a Doc with their teammates.

With thousands of Makers selling tens of thousands of different products, we’re a very numbers-focused company. Google Apps makes tracking goals across all of our teams incredibly simple. Our sales, concierge, and product teams all work towards weekly goals, such as site traffic and requests for custom items, which they update constantly in a shared Google Sheet. This gives me visibility into each team’s performance and metrics, and I know the data I’m looking at is always up-to-date. We also use Docs and Sheets for operational tasks, like storing creative briefs and tracking licenses, contractors, addresses and funnel conversions.

Google+ Hangouts are our secret productivity weapon. We work with 15 freelancers and consultants, including 10 in India, one in the UK and the rest across the US. Hangouts make it feel like they’re right here in the office with us. Our team hosts five to 10 Hangouts each day - they’ve become an integral part of our day-to-day routine.

Moving fast and staying nimble is essential to CustomMade’s success, and Google Apps keeps us on our toes and forging ahead. Instead of spending time worrying about IT problems or outdated Excel worksheets, we focus on connecting Makers like Marv Beloff with bow tie enthusiasts and helping bring dreams of custom wood tables to life.

SulAmérica Seguros connects employees, brokers, and customers with Google Enterprise

Posted by Cristiano Barbieri, CIO of SulAmérica Seguros

Editor's note: Our guest blogger today is Cristiano Barbieri, CIO of SulAmérica Seguros. Founded in 1895, SulAmérica is the largest independent insurance company in Brazil with more than 5,000 employees and over 30,000 brokers throughout the country. See what other organizations that have gone Google have to say.

We've been in the insurance industry for more than 100 years and have continued to grow because we value high quality customer service, creating opportunities for our employees and preserving our company traditions. In today's fast-paced world, we realize that in order to continue to focus on our mission, and better serve our 6.7 million customers across Brazil, agility and innovation are key. With that in mind, we have decided to implement three of the solutions that Google Enterprise provides.

Google Apps for Business was one of our biggest steps towards technology innovation. Before, I had three people dedicated solely to managing our email on LotusNotes, which required constant maintenance because of limited capacity. Google Apps offers over 100x more storage capacity, 3x better service level availability, and is the only solution in the market that is entirely cloud-based. Since adopting Google Apps with the help of Google Apps reseller IpNet, we smoothly moved 7,000 accounts in less than 6 months and reduced our infrastructure by over 60 percent. Our goal? To have no hardware, saving more than $3 million in technical and operating costs.



The most noticeable shift that I encounter every day is how Google Apps makes collaboration easy company-wide. For example, we use Google Sites to manage mergers and acquisitions to ensure there is a historical record of the project, all of the documents are in one place, and the different teams that need help with the project (finance, legal, marketing, etc.) can all be on the same page. The end goal: no matter the division, team or location, our employees can access and edit the records in real-time.

Communication has also improved tenfold because of universal access to features like a more collaborative inbox on Gmail, Google Talk and Google+ Hangouts. Specifically, we expanded our face-to-face communication while saving money and travel time. We used to only have access to video-conference equipment in 10 conference rooms, but now our employees can chat at all times of the day with Hangouts. They can work together from anywhere: from their phones, tablets and laptops, at their desks or on the go. Mobility is key and also allows our employees to have direct contact with customers without traveling thousands of miles.

Watching the successful rollout and adoption of Google Apps motivated us to use more of Google's Enterprise products. Within a few months, we also adopted Google App Engine and integrated Google Maps. Using these tools, we built a medical reference network that uses the power of Google search so our customers can look for a doctor, hospital or laboratory. The result provides a list with names, specialities and addresses, and the accompanying map provides geolocalized results. We couldn’t do this before because it was slow, complicated and costly. With Google App Engine we were able to build this directory on the web just as easily as we did for mobile, so our customers can access the network anytime, anywhere through an intuitive, familiar interface. Now, we receive more than 500,000 searches per month, which is direct contact with our customers that we didn’t have before. We're impressed by the momentum and scalability.

By implementing Google Enterprise solutions that save time, money and are extremely scalable, we can offer easy-to-use, innovative solutions to improve our core business. Our employees work better together and we provide new avenues for contact directly with our customers. At SulAmérica, we aren’t focused solely on selling insurance. We believe that by going Google we are able to focus on what's most important: making our customers' and employees’ lives easier and safer.

Round-up: Google I/O news for business, government and education customers

Posted by Amit Singh, President, Google Enterprise

Yesterday, we kicked off the 6th annual Google I/O developer conference, with over 6,000 people attending live in San Francisco and millions more around the world tuning in to the livestream. The conference this year focused on a growing trend that affects our lives at home, at work and at school: the move towards a multi-screen world. In this world, tablets and mobile phones are quickly becoming as commonplace—and as useful—as desktop and laptop computers.

As you shift between devices, your experience should be seamless. And the same tools you use in your personal life should be available in the workplace, so you can work the way you live. To that end, here are some highlights from this week that are particularly relevant to our business, government and education customers—including tools for developers, features to simplify your life, and new ways to connect and collaborate with others.

Tools for developers:

• Google Cloud Platform: We announced that Google Compute Engine—which provides a fast, consistently high-performance environment for running virtual machines—is now available to anyone by visiting cloud.google.com. We also introduced Google Cloud Datastore, added the PHP runtime to Google App Engine, and added sub-hour billing charges so you don’t pay for compute minutes that you don’t use. 
• Admin SDK: The new Admin SDK lets developers build customized administrative tools for organizations that use Google Apps. The SDK consolidates many of the existing domain APIs into a new uniform structure and introduces new functionality with the Directory API and Reports API. 
• Google+ API for businesses: The new Google+ API for businesses is now available as a pilot for developers who want to build apps that handle tasks like auto-provisioning Circles and reading or writing posts.

Simplify your life:

• Gmail: New quick action buttons in Gmail are designed to help you get things done faster and take action on an email without ever having to open it -- like opening a Google document that’s been shared with you or responding to a calendar invitation. And we’re beginning to roll out a new integration between Google Wallet and Gmail, so you can quickly and securely send money to friends and colleagues directly within Gmail—even if they don’t have a Gmail address. 
• Unified storage: Google Apps customers will now have 30 GB of unified storage to use between Drive, Gmail, and Google+ photos. Just as before, files created in Docs, Sheets and Slides don't count against your storage quota. As a result of this change, Gmail inboxes for Google Apps customers are no longer limited to 25 GB -- any additional storage you purchase can be shared and used by Gmail. 
• Nexus tablets and Google Play for Education: There are now 25 million students, faculty and staff around the world using Google Apps for Education. Later this year, Google will expand its education offering beyond Chromebooks and Apps to include Nexus tablets and Google Play for Education. Schools will be able to efficiently manage tablets and discover, purchase and distribute content and applications with ease. Schools who want to receive information about the program when it launches later this year should complete the interest form available at google.com/edu/android.

Connect and collaborate with others:

• Google+: The new look and feel for Google+ brings a modern design to the stream and makes it easier than ever for you to connect with colleagues and quickly learn more about topics or posts that interest you. The new Google+ also looks and feels the same across all your devices.
• Hangouts: Apps customers now have the option to replace chat in Gmail and Talk on Android with a new version of Hangouts that combines text, photos and live video calls across desktops, laptops, as well as Android and iOS phones and tablets. The new Hangouts is designed to help bring all of your real-life conversations online, across any device or platform. Just as before, Apps customers can invite up to 15 colleagues to a video call.

Hangouts brings video calls and messaging across all you devices

Work doesn’t always need to feel like work. Technology should make your life easier, so you can get work done more efficiently and focus on what really matters: building your business, teaching your students, or serving your constituents.

Google I/O continues through the end of tomorrow. Tune in to live sessions at google.com/io.

New SAP web apps are optimized for Chrome

Posted by Rajen Sheth, Director of Product Management, Chrome for Business and Education

Just as Google Docs has changed the way we create documents, other business web apps are also changing the way we work -- by offering access to tools, people, and data from anywhere, on any device. In fact, today’s information workers use an average of 9.6 web applications to do their jobs.

But business users are discerning about their apps. And enterprise solution providers like SAP are meeting users’ demand for intuitive design and cross-device accessibility by developing web apps on the latest HTML5 web technologies. At the Sapphire conference this week, SAP launched SAP Fiori: a new suite of productivity web apps built for the modern web.

SAP Fiori apps are optimized for Chrome. Now, the tens of millions of SAP customers who perform common tasks to manage customer relationships, human resources or finance, can get the best user experience with Chrome. Sam Yen, SAP’s global head of design and user experience, explains, “SAP Fiori can be used on mobile devices and desktops using browsers that support HTML5. As a secure and cross-platform modern browser that’s always up to date with the latest web technologies, Chrome allows SAP Fiori apps to shine on any device.”

The web has become a universal platform for powerful business applications, from enterprise solutions like SAP to a company’s internal apps. Chrome provides the security, speed and control that enable IT to deploy and manage these apps for employees. To learn more, visit Chrome for Business.

Ushering in the next generation of computing at Google I/O

Posted by Urs Holzle, Senior Vice President

(Cross-posted on the Google Cloud Platform Blog and Google Developers Blog)

Watch the live stream of the Cloud track kickoff now

Over the last fourteen years we have been developing some of the best infrastructure in the world to power Google’s global-scale services. With Google Cloud Platform, our goal is to open that infrastructure and make it available to any business or developer anywhere. Today, we are introducing improvements to the platform and making Google Compute Engine available for anyone to use.

Google Compute Engine - now available for everyone

Google Compute Engine provides a fast, consistently high-performance environment for running virtual machines. Later today, you’ll be able to go online to cloud.google.com and start using Compute Engine.

In addition, we’re introducing new Compute Engine features:

• Sub-hour billing charges for instances in one-minute increments with a ten-minute minimum, so you don’t pay for compute minutes that you don’t use 
• Shared-core instances provide smaller instance shapes for low-intensity workloads 
• Advanced Routing features help you create gateways and VPN servers that enable you to build applications spanning your local network and Google’s cloud 
• Large persistent disks support up to 10 terabytes per volume, which translates to 10X the industry standard

We’ve also completed ISO 27001:2005 international security certification for Compute Engine, Google App Engine, and Google Cloud Storage.

Google App Engine adds the PHP runtime

App Engine 1.8.0 is now available and includes a Limited Preview of the PHP runtime - your top requested feature. We’re bringing one of the most popular web programming languages to App Engine so that you can run open source apps like Wordpress. It also offers deep integration with other parts of Cloud Platform including Google Cloud SQL and Cloud Storage.

We’ve also heard that we need to make building modularized applications on App Engine easier. We are introducing the ability to partition apps into components with separate scaling, deployments, versioning and performance settings.

Introducing Google Cloud Datastore

Google Cloud Datastore is a fully managed and schemaless solution for storing non-relational data. Based on the popular App Engine High Replication Datastore, Cloud Datastore is a standalone service that features automatic scalability and high availability while still providing powerful capabilities such as ACID transactions, SQL-like queries, indexes and more.

Over the last year we have continued our focus on feature enhancement and developer experience across App Engine, Compute Engine, Google BigQuery, Cloud Storage and Cloud SQL. We also introduced Google Cloud Endpoints and Google Cloud Console.

With these improvements, we have seen increased usage with over 3 million applications and over 300,000 unique developers using Cloud Platform in a given month. Our developers inspire us everyday, and we can’t wait to see what you build next.

Google Maps locates Allianz Global Assistance

Posted by Dean Peck, Senior Business Solutions Analyst and Project Manager, Allianz Global Assistance

Editor's note: Today’s guest blogger is Dean Peck, Senior Business Solutions Analyst and Project Manager, for Allianz Global Assistance in Australia and New Zealand. See what other organizations that have gone Google have to say.

At Allianz Global Assistance, we have a simple and often rewarding task: we’re here to help people, anytime, anywhere. With over one million members in Australia and New Zealand, every year we help roughly 120,000 people stranded during car breakdowns and connect those in need with a complex network of service providers — from locksmiths to emergency medical personnel.

To make this happen, we rely on minute-to-minute mapping data to pinpoint our customers’ location and then find, dispatch and track service providers. We have thousands of service providers, and we store the information about them in our incident call centre system called ‘MIDAS’. Until recently, our mapping software was also embedded within MIDAS but it lacked some vital functionality.

We set out to look for a contemporary, cost-effective alternative that would integrate with MIDAS. After considering a range of options, we chose the Google Maps API because of its familiarity, reliability, accuracy, ongoing innovation and relationships with other data providers.


We use the Google Maps API to pinpoint the whereabouts of customer and service provider vehicles when they share their location with us. The Google Maps API is also used to overlay the incident address from MIDAS. Using different layer shadings, service assistants can quickly see which providers offer the needed services within the right coverage area. They can accurately calculate travel time and distance to the incident and overlay traffic information to warn service providers en route if they are about to encounter a slowdown.

The integration of Street View with Google Maps helps us deliver better customer service too. When our assistants are on the phone with stranded customers, they’re able to see exactly where the client is located and provide them with reassuring feedback.

Google Maps API is making a positive difference to agents, the business overall, and most importantly to customer satisfaction. The fluid, simple functionality, familiarity, visual nature, easy pan and zoom, and accuracy of Google Maps allows our agents to serve customers better. And these improvements have made us all realise that we can genuinely make a difference in our customers lives.

This just in! Canadian Broadcasting Corporation moves 12,000 accounts to Google Apps in 90 days

Posted by Jean-Martin Thibault, Senior Enterprise Architect at the Canadian Broadcasting Corporation

Editor's note: Our guest blogger this week is Jean-Martin Thibault, Senior Enterprise Architect at the Canadian Broadcasting Corporation, Canada’s oldest broadcasting network and national broadcaster, known commonly as CBC and officially as CBC/Radio-Canada. See what other organizations that have gone Google have to say.

Deeply rooted in the regions, CBC/Radio-Canada is the only domestic broadcaster to offer diverse regional and cultural perspectives in English, French and eight Aboriginal languages. As Canada’s national broadcaster, we bring Canadians programming when, where and how they want it ― through a comprehensive range of radio, television, Internet, satellite-based services and mobile devices. Our team is stationed all over the world, which means real-time communication is key for up-to-date, consistent reporting.

Achieving this at such a large scale isn't always easy. For more than 10 years, we had been using an on-premise, corporate-wide system for email/calendar. We also had a separate system for collaboration, but neither solution was integrated and drove true inter-office collaboration.

With a company-wide goal to reduce infrastructure and a need for better messaging and collaboration, we decided to look at public cloud solutions, especially Google Apps. It was clear that Google Apps was the right solution for us based on cost, proven service level and availability guarantee and the breadth of tools the platform offered for collaboration. We also had great support from the media groups in our company (about 70% of our employees), as many of them had been using personal Google accounts to communicate already with external users. Once we decided to “go Google” we were able to complete a smooth 90-day deployment with the help of Google Apps reseller, Onix, by March 1, 2013.

Since we went live, adoption of the whole platform has well exceeded our expectations of email and calendaring. Google+ Hangouts has revolutionized the way that our employees interact with each other. Long conference calls are now becoming a thing of the past. We can now jump on a Hangout and have a face-to-face meeting with colleagues across the country via our smartphones, from home or the office, without getting on a plane. It’s cost-effective and more efficient without compromising our core business.

Additionally, Google Docs are helping our reporters become better and more efficient storytellers. For example, before, our writers and reporters in our newsroom brainstormed and drafted copy in separate Word documents, which inevitably led to version confusion and unnecessary time spent merging documents. Now, they use a single, shared Google Doc for all their stories, so the entire team can collaborate together, in real time, regardless of where they’re working. Our freelancers use Docs to make quick edits and communicate on the fly since it's simpler for them to share content and edit in real-time.

We are proud to bring the best tools to our company and see the cultural shift that is happening amongst our employees. We are moving away from managing IT and into improving our core business of content creation. We’re excited about what this means for the quality of our reporting and the happiness of our employees.

Update [May 15]: A slight edit was made to this post.

The National Archives has gone Google

Posted by David Mihalchik, Google Apps for Government Team

Last month, the National Archives and Record Administration (NARA) successfully completed the migration of all 4,500 Archives employees to Google Apps for Government. The National Archives is the country’s record keeper, preserving and providing public access to hundreds of years of historical documents and terabytes of modern media. Last year, NARA decided to move to cloud-based email and put out an open RFP asking for the best solutions to update its email and collaboration tools. The agency received many bids proposing a range of different solutions and late last year announced its selection of Google Apps with Unisys, a Google Apps Authorized Reseller, as the implementation partner.

The Archives chose an aggressive timeline, getting the new collaboration tools to its employees in just a few short months, one of the fastest transitions that we’ve seen. In keeping with best practices, the migration proceeded in three phases: an IT pilot, the early adopters, and the global go live.

By replacing an aging, on-site email system with Google’s modern tools, NARA employees are already discovering the benefits of Google Apps. For an agency that understands the importance of storing documents, the addition of approximately 22 terabytes of Google Drive storage allows employees to access and share their documents with ease.

I’ve spent more than a dozen years helping government adopt new technology, and never have I seen an entire agency migrate to a new tool so quickly and with such enthusiasm. We’re proud to bring Archives employees more modern, reliable tools to help them do their important work of preserving our nation’s history.

Bringing it all together for Google Apps customers: 30GB shared between Drive and Gmail

Posted by Clay Bavor, Director of Product Management, Google Apps

Life gets a bit easier when your Google Apps products work well together -- whether that’s inserting a Drive file into an email or sharing Docs and photos from Drive on Google+. As that experience becomes seamless, having separate storage doesn’t make as much sense anymore. So over the coming weeks, you’ll get 30 GB of unified storage to use as you like between Drive and Gmail. Just as before, files created in Docs, Sheets and Slides don't count against your storage quota. Storage will also be shared with photos you upload to Google+ larger than 2048px.

With this new combined storage, you can use your storage how you need to. If your business or school is like most, you know how many important emails and attachments you receive every day. As a result of today’s storage change, Gmail inboxes for Google Apps customers are no longer limited to 25 GB -- any additional storage you purchase can be shared and used by Gmail. Or alternatively, if you’re only using a few gigabytes of email storage, but have a lot of large documents and files stored in Google Drive, you can now use your storage primarily for Drive.

We'll also be making updates to the Google Drive storage page, so you can better understand how you're using your storage. Simply hover over the pie chart to see a breakdown of your storage use across Google Drive, Gmail, and Google+ Photos.

This update will roll out to Rapid Release domains over the coming weeks.

Google Apps helps FIT4MOM keep moms healthy on the go

Posted by Susan King Glosby, VP of Operations at FIT4MOM

Editor's note: In honor of Mother’s Day, our guest blogger is Susan King Glosby, VP of Operations at FIT4MOM, a company that offers fitness programs for moms at any stage of motherhood. See what other organizations that have gone Google have to say.

Being a mom to three boys is my favorite job, but helping moms is a close runner-up. That’s what I get to do as VP of Operations at FIT4MOM, a franchise that offers fitness classes to help mothers stay healthy and in shape. We’re not your typical gym session; we run pre-natal classes for pregnant women, stroller classes for new moms with their little ones in tow and workouts for mothers of all stages to get their pre-baby bodies back. Since launching in San Diego in 2001, we’ve grown to 275 franchises and 1,300 locations nationwide, helping moms from California to Cleveland stay in shape, meet other mothers and have fun with their kids.

We’re a mobile company. Our franchise owners are busy moms who don’t have time to sit in an office and answer emails. They’re teaching classes in the local park, picking up their kids from daycare and taking care of their families. Unfortunately, when we looked at our technology, we realized our email and collaboration system wasn’t doing our on-the-go business owners any favors. After looking at some underwhelming solutions tailored for franchise operations, we discovered Google Apps and knew we’d found the platform we needed to help us get our work done whenever and wherever we had the time.

Our only remaining concern was whether moving from our old system to Google Apps would be difficult without a dedicated in-house IT lead. Our worries disappeared as soon as we spoke with Lark IT, our Google Apps Reseller. Lark walked us through the process step-by-step, from the moment we decided to switch to Apps to the moment we successfully migrated all 300 of our business owners and corporate team members.

Apps has been a game changer for our 11-person corporate team. We store all our essential documents in a single shared folder on Drive, so everyone on the team has on-demand access to HR-related forms, time-off requests and contact information for our franchisees and partners. We also have a shared Google Calendar that’s always up-to-date with training sessions for new franchise owners and opening dates for new FIT4MOM locations. That way, we know all our moms are always in the loop. Google+ Hangouts have become increasingly ingrained in our daily routine, both for recurring events, like our corporate staff meetings, and impromptu one-on-one check-ins with franchise owners.

Our franchise owners are also over the moon about Apps because they finally have the tools to let them work efficiently and on their own schedules. With Gmail and Calendar on their phones, they have constant access to class schedules and can communicate easily with their instructors and the moms in their groups. No more time is wasted running home to check their laptops.

FIT4MOM isn’t just about fitness - it’s about bringing together active moms who want to be both healthy and part of a like-minded community. Between our Fit4Baby, Stroller Strides and Body Back classes, our employees and customers are getting fit and creating long-lasting friendships. And while we’re having fun on the playground, we know Google Apps is keeping the company running smoothly in the background.